CAST sophisticated reporting platform encompasses detailed analytics, store-specific device profiles, uptime tracking, device content & functionality compliance, service/repair trending analysis, with real-time reporting.
Proprietary Trouble-Shooting Application
CAST's proprietary UPTIME™ mobile application provides a saleable, structured and collaborative troubleshooting platform that supports real-time device status, trending, and cost effective repair and hot-swap. 83% of break-fix issues are currently addresses through first-line maintenance and repair services which saves our clients 75% of the cost of a typical technical service visit.
Maintenance & Support
CAST currently has in place a number of chain-wide retail technical service programs. As a result we are in a position to offer a national network of first-line technicians with extensive knowledge of interactive displays and in-store operations.